Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at PC Gear World. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all accessories, manuals, and components.
Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items cannot be returned:

Products damaged through misuse, accidents, or improper handling.
Items showing signs of excessive wear or use.
Gift cards and downloadable digital products.
Clearance, final-sale, or promotional items (unless defective).

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.

We will review your claim and arrange a replacement, exchange, or refund when appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing times may vary depending on your payment provider.
Please allow 5–10 business days for the refund to appear in your account.

Exchanges

We replace items only if they are defective, damaged, or received incorrectly. Contact us to arrange an exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
Shipping costs are non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.